Terms, Privacy & Shipping
Due to Covid-19 & as with most companies, there are small delays with shipping/delivery. We are running on a very very limited staff due to social distancing & having to work from home, but we are aiming to ship as quickly as we can but we are simply not able to ship at our usual speed.There is unusually high demand at the moment which has caused delays with the UK skate shop suppliers. Because of individual staff work load increase messages may not be answered as quickly as usual. We will get back to you as soon as possible & thank you for your understanding. The Exeter shop is not currently open s please do not call the usual number as there won't be any staff there to answer. Please email or message via our Facebook page. We would also like to thank every one of our customers for their support during this crisis. The pandemic is affecting due dates of stock, some items due dates are subject to change in order to keep up with the demand.
Pre-Order & order in Items
Pre-Order & order one items Items are available for purchase if we have a due date in the next few months. Individual item listings will include information with the due date for each item. By purchasing a pre-order item you are accepting that the item will not ship until the items due date. The due dates listed are an estimate provided by the suppliers & are subject to change. Due to the global pandemic there is increased demand for skate products, this means that due dates may change, we reserve the right to change expected due dates on item listing descriptions according to the information provided to us from suppliers. When we receive the items from the suppliers you will then be given your shipping information. You are still entitled to 14 days distance selling regulations on receipt of your item. You will be asked to confirm you agree to the terms & conditions at checkout, any requests to cancel pre-order items & order in items after purchase but before their arrival will be subject to a cancellation fee of 20% of the value of the item/s ordered as a non refundable deposit. This is because you are instructing us to purchase your item from the supplier. Placing an order for & purchasing pre-order items is accepting of these terms & conditions & as such constitutes a legally binding contract. If when you have received your item you wish to exchange or return you are entitled to the full value amount as per 14 days distance selling regulations.
We aim to post all of our orders within 24 hours of ordering, and generally no later than 48. All orders placed after 5pm Friday and through weekends or bank holidays will be shipped on the next working day, stock dependent. We will always let you know if we are waiting for a product to come in. All our parcels are packed & wrapped with utmost care & attention. We can not be held responsible & accept no responsibility for damage to packaging caused during transit.
If you wish to use the option to pick up from Exeter shop, please allow 24 hours before collecting. We will contact you as soon as your order is ready to save any disapointment if we haven't managed to get it packed yet. On items that need to be ordered in this may be slightly longer but we will keep you updated every step of the way.
We ship worldwide. At checkout your destination country will become available in the shipping section. If you are unable to select your countries shipping profile please contact us for a quote for delivery to you & we can add it to the site.
It is important to get your order right the first time, especially if you are having your plates custom mounted to your boots because then they are a custom item and not returnable if it is not right.
We always recommend coming in for a fitting, if this is not possible it may be possible to determine size from detailed measuring, this must be agreed beforehand & not at the time of ordering without consultation. We will not accept responsibility in this case for the wrong size ordered.
Items with long delivery times are non stock order in items. The buyer should ask for a delivery time in the case of these types of item.
If you have any questions or concerns regarding our exchange/return policy for your order please contact us before placing your order.
You must contact us within 14 days of receiving your order for a return or exchange. All items must be returned within this time.
All merchandise must be in unused original condition and original packaging. Please email mommatruckerskates.co.uk or call 01392 459955 for return instructions. Please do not ship any returns to Momma Trucker Skates without first notifying us. If you do not want your item please do not refuse delivery, we will not be held accountable for any order lost in transit after delivery has been refused. All returns must be sent via a fully tracked, signed & insured service. All orders placed by you,and purchases of goods by you from us, are subject to acceptance by us. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by us providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
As per distance selling regulations you can cancel your order up to 14 days after your order is delivered.
The following items can not be returned or exchanged unless there is a manufacturing fault that has been accepted by the manufacturer or distributor.
Please also note that handmade boots may have slight differences in them---this is totally normal and nothing to worry about. Non returnable items include;
-Used/worn skates, or skates that show signs of general wear & tear.
-Custom boots (this includes custom colours, widths, sizes, etc).
-Custom mounted boots -Custom skate packages
-Boots & plates bought together as a custom skate package.
-Special order items.
-Items that state in the product description that they may not be returned or exchanged.
-Sale, clearance, and closeout items. -Custom or non stock items that do not fit
-Items that were sold as faulty or damaged.
-Items that have been repaired either by yourself or other people
-Items that have been damaged by being repaired by yourself or by asking other people to do it.
If you are unsure if your purchase will be return-able please contact us in advance to find out.
If you ask us to complete a repair we will complete it to the best of our ability & with durability. Further damage will not be our responsibility if deemed to be general wear & tear or rough treatment of them item. Defects that are due to a cause by the customer are not included in our warranty. This includes defects caused by improper measures or measures not in compliance with the repair contract undertaken by the customers in relation with the shipping, mounting, cosmetic changes, use or storage of the repaired items.
Repair orders for discontinued models can only be carried out subject to the availability of spare parts.
In the event you have changed your mind & wish to cancel you must notify us on the same day as you ordered. We can not guarantee otherwise that the order will have been shipped.
In the case of custom orders & order in items, cancellations must be requested the same day before the order has been bought through our suppliers.
In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. We ideally need to be informed of any potential fault within 48 hours of receipt of the goods so please make sure you check over your product as soon as it is received. However you have 30 days from receipt of your item to inform us that your item is faulty. Items deemed to be faulty through general wear & tear & will not be refunded.
Defects that are due to a cause by the customer are not included in our warranty. This includes defects caused by improper measures or measures not in compliance with the terms & conditions by the customers in relation with the shipping, mounting, cosmetic changes, use or storage of the items.
The skates & boots sold do feature elements to help make them more durable for the sport but they are not impervious to damage caused by grip tape, braking or attempting tricks. If an item has been damaged by user error or general wear and tear & you would like a repair done you will be responsible for all postage costs and will also be charged for repair work and return postage once this has taken place. An adviser will be in touch to make you aware of the costs before we undergo any repairs.
We will exchange items that do not fit properly unless non stock or custom, they must be unworn and in brand-new condition, with all original packaging.
The customer is responsible for all shipping charges.
There is no restocking fee for exchanges on unused merchandise.
Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.
If you order the wrong size in a stock boot, skate or protective gear, you are responsible for shipping
If we made a mistake and sent you the wrong size, sorry!! Just let us know and we will cover the shipping cost and get you the right item, as soon as we receive the incorrect item from you. If you are unable to come for a fitting we will not be responsible for the wrong size ordered, equally we cannot be held responsible for the wrong size where no fitting has taken place, this is includes but not limited to asking us to use our judgement on sizing without a fitting.
The customer is responsible for all shipping charges.
We will replace the damaged item or refund your money, but we must receive the damaged item back before store credit, exchange, or refund is issued. We must be notified within 30 days.
Momma Trucker Skates is not responsible for items that are lost or damaged by any mail carrier service.
We take great care when mounting plates and have a wealth of experience however please understand that this service requires us to use all sorts of tools and may result in the occasional scratch to the plate or inside of boots. This does not & will not affect skating or overall functionality of the boots or plates. By agreeing to us to mount the plate you are accepting this possibility.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
What are cookies?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Momma Trucker Skates contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at [email address].
Information collection and use
How do we collect information?
Momma Trucker Skates collects information in two possible ways:
- When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
- When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
How long do we keep your data for?
Momma Trucker Skates will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
Momma Trucker Skates will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to Momma Trucker Skates by contacting our customer services team firstname.lastname@example.org .Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by [company name] regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
- You are also free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).
- You can always feel free to update us on your details at any point by [insert procedure for editing account details].
- You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
- You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us [link to contact details here].
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.
Terms & conditions are subject to change without notice.
Momma Trucker Skates registered company address is Flat & Farringdon House, Farringdon, Exeter, Devon, EX5 2JD.